In this course you will apply previously acquired methodical, technological and design skills for the first time in a holistic, service oriented project. Throughout the course you will design a service in close collaboration with a company or institution. You will conduct in-depth analyses of the existing service landscape and ethnographically driven user research to subsequently design comprehensive process-, communication- and interaction solutions. Selected service design methods and techniques will be taught, and technological frameworks for a multimodal implementation will be provided. The outcome will be an exemplary service flow, prototypes to visualize the interaction, and a concept video showing the service solution.
All about the team configuration, the lecturers and your contact to the collaboration partner.
The first week we are diving into different aspects of Service Exploration. We strive to deepen our understanding of the topic and identify core design challenges.
Based on the results of the service exploration we develop first service ideas and condense them to a compelling service concept.
After two weeks of service analysis and service conception, we start the first implementation loop. The outcome will be prototypes visualizing aspects of our service and make them testable.
This phase is to test your previously developed service prototypes and use the gained insights to improve your service concept. This week should also be used to start with the production of your service video, as the following week is rather short.
The final week is to prepare all deliverables and the final presentation.
In this area you will find interesting material that we have collected for the course.